Shipping Information

***IMPORTANT INFORMATION REGARDING MID-YEAR CLOSURE***

Our website will continue to accept orders throughout the closure period however no orders will be dispatched between the 26th June 2017 and 20th July 2017.  Any orders placed during this period will be processed and dispatched after the 20th July 2017.  During this holiday period we will be available to answer your queries via email: info@partyarts.com.au

We apologise for any inconvenience this may cause.

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Party Arts delivers Australia wide, subject to the terms and conditions below. At present we are unable to accept International orders.

Parcel Delivery Methods

Party Arts uses various shipping options and will use its discretion to choose the most appropriate carrier for your ordered goods. Orders delivered to a P O Box will be sent by Australia Post.  Orders greater than $15 in value will be trackable. Delivery times vary according to the delivery method used and your location. From dispatch please allow 2 to 3 working days for delivery to a capital city and up to 6 working days for delivery to regional areas.  Remote locations may take up to 10 working days but most orders will be received within 4 to 6 working days.

Please note that we cannot guarantee any estimated delivery times. Once your order is dispatched, Party Arts has no control over the delivery and we do not accept responsibility for delayed or late deliveries.

If you require your order more urgently please let us know and we will make every effort to have your order processed and delivered as quickly as possible.  If requested we can provide you with an express delivery fee quote.

Items sent with Australia Post:

Orders greater than $15.00 will be shipped with a "receipted delivery" label. This means that you will have to sign for your delivery and also makes your order trackable. If there is no one in attendance at the delivery address, Australia Post will leave a card in your letter box.  You will need to take this card together with appropriate I.D. to your local Australia Post Office to collect your parcel.

Items sent by Courier:

If an order is delivered by a transport courier, there generally needs to be someone in attendance at the delivery address in order for your parcel to be delivered.  If you would like your order left in a specific place ie: 'at front door if no one home', you need to include this information in the delivery instructions box at checkout.  Otherwise you can leave a signed note for the courier with your specific instructions.

Party Arts reserves the right to select the method of delivery.

Delivery Charges Guidline

Helium Balloons:

Delivery only available for Melbourne Metropolitan suburbs, Wednesday - Sunday!
Helium Balloon Delivery fees start at $25.00.
(Calculation is based on Suburb location and week day or week end delivery.)

Tag-on-Kids:

When ordering Tag-on Kids identity wrist bands only, postage will be $4.95 for up to 2 packets.

Parcels:

DELIVERY PRICE GUIDE:

Delivery fees are calculated based on the physical and cubic weight of a parcel. Please note that the pricing below is to be used as a guide, you will be notified of exact charges upon processing your order.  Customers outside of the Melbourne Metropolitan area will be notified of their delivery charges by email or phone. Orders to be delivered to Melbourne metro will not receive delivery information as the prices are fixed as per below.

Prices are subject to change. 

From time to time Party Arts may offer a promotional discount on delivery fees.

Large volume orders will be subject to a delivery fee subsidy, please enquire at info@partyarts.com.au when ordering large volumes.

REGULAR POST per parcel up to 20kg - includes tracking unless otherwise stated.

  • Australia Wide:  $7.95 (Parcels up to 500g) this option is not trackable
  • Within Melbourne Metro:  Flat $12.95
  • Victoria Country Areas:  From $12.95
  • Sydney Metro:  From $13.95
  • Adelaide Metro: From $13.95 
  • NSW Country Areas:  From $14.95
  • SA Country Areas: From $14.95
  • Tasmania: From $14.95
  • Brisbane Metro:  From $14.95
  • QLD Country Near:  From $15.95
  • QLD Country Middle:  From $16.95
  • QLD Country North: From $17.95 
  • Perth Metro:  From $15.95
  • WA Middle:  $16.95
  • WA North:  $17.95
  • NT Near:  From $16.95
  • NT Remote:  From $17.95
  • Norfolk Islands:  From $16.95
  • Aust Antarctic Territory:  From $17.95

EXPRESS POST CHARGES

Express Post Satchels Australia Wide:

  • Up to 500g Small: $11.90 (220 x 355 mm)
  • 3kg Medium: $15.90 (310 x 405 mm)
  • 5kg Large:  $25.60 (435 x 510 mm)

** If an order needs to be shipped out on the same day that it was placed and express shipping has been requested then a $5.00 Express Processing Fee will be charged.

For other express post parcel delivery fees please enquire at info@partyarts.com.au or call: 1300 367 675

Goods Damaged in Transit

We take great care and individual attention to pack each order.  In the unlikely event that goods are lost or damaged in transit, Party Arts reserves the right to evaluate each individual case and decide on what compensation will be provided.

Incorrect Goods Delivered

Human error may occur from time to time, if goods received are different to those ordered or an item has been omitted, Party Arts will replace those goods at no charge to you and arrange to have the incorrect items returned.